Credit: Aleksandar Stojanov
As IT pros, we sometimes laugh about the tech antics of less informed clients. But what happens when even basic equipment befuddles a smart, savvy, and pro-active user? For starters, it's a good reminder to techies everywhere to keep an open mind and to never take any knowledge for granted.
I was out on a call upgrading a couple of desktops. I had previously worked at this location and had a great relationship with the people there, so we were shooting the breeze and chatting about this, that, and the other thing.
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One woman brought up the fact that she had been having problems with her right shoulder. She said her therapist recommended rearranging her desk to make it more ergonomic, and we bounced around some other suggestions that might ease her discomfort.
A helping hand
Her office was a typical small cubicle with little to no room to customize, so I suggested she use her mouse with her left hand for a while instead of her right. It might give her right shoulder a break and provide some relief.
The other southpaws in the office were all up for increasing their numbers and encouraged her to switch as well. I also mentioned that she could switch the mouse buttons for use with a different hand and still have her index finger doing all the clicking.
She was a bit hesitant about navigating with her left hand, but overall thought it was a great idea. She was willing to try anything to relieve her pain and promised to get right on it. Knowing her level of tech savviness, I thought nothing else of my suggestion and continued with my upgrades.
An hour or so later, she approached me asking for assistance. She said she had rearranged her cubicle and moved the mouse to the left side of her desk, but was having issues switching the mouse buttons.